Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

I have identified the specific situation in which Word freezes for me. When it gets to ANY notification window e.g. options menu exit notification to save This makes things very problematic.

I installed MS Office 365 a few weeks ago. It constantly freezes on me. I try to move the cursor or type in new text and absolutely nothing happens. Or I save something (which has been saved before) and the format changes. Often I get the message that it is "not responding". I run Windows 8 (wasn't given a choice about that!). The only programs I use are MS Office Premium, Quickbooks and a Hallmark Card Studio. Absolutely no added apps except what came on the computer and I got rid of any games (Wild Tangent). Can anyone make any suggestions?

I also purchased Microsoft Office 2013 and can use Powerpoint and Excel without it crashing. Every time I open up Microsoft Word it immediately crashes and shuts down. I have not been able to even use Word since purchasing Office 2013. I also am using Windows 7, and had been using Microsoft 2010 Starter (which was also pre installed).

did you find a fix to this? I am in class atm and taking notes on word, and its constantly stopping and saying (not responding)

How do I fix not being able to use word?

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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88 answers

Anonymous

2013-04-02T16:08:40+00:00
I have identified the specific situation in which Word freezes for me.

When it gets to ANY notification window

e.g.
- options menu
- exit notification to save
This makes things very problematic.
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Anonymous

2013-06-22T20:51:31+00:00

I installed MS Office 365 a few weeks ago. It constantly freezes on me. I try to move the cursor or type in new text and absolutely nothing happens. Or I save something (which has been saved before) and the format changes. Often I get the message that it is "not responding". I run Windows 8 (wasn't given a choice about that!). The only programs I use are MS Office Premium, Quickbooks and a Hallmark Card Studio. Absolutely no added apps except what came on the computer and I got rid of any games (Wild Tangent). Can anyone make any suggestions?
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Anonymous

2013-04-17T02:11:48+00:00

I also purchased Microsoft Office 2013 and can use Powerpoint and Excel without it crashing. Every time I open up Microsoft Word it immediately crashes and shuts down. I have not been able to even use Word since purchasing Office 2013.

I also am using Windows 7, and had been using Microsoft 2010 Starter (which was also pre installed).
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Anonymous

2013-09-01T23:16:29+00:00

did you find a fix to this?

I am in class atm and taking notes on word, and its constantly stopping and saying (not responding)
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Anonymous

2013-06-08T11:27:00+00:00

How do I fix not being able to use word?
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