PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-07-08T21:58:28+00:00

    Thanks for your note Danielle. The issue happens for me within the same session, and can happen when I leave the laptop on overnight. I insert images both from file and by copy and pasting from other MS files. 

    The issue happened again this morning. I am at the stage where I will install an earlier version of PP, or move to a different platform. PP is one of my main tools and with this issue it is more than utterly useless, it is destructive. 

    Can someone tell me if there will be a resolution to this issue soon.

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  2. Anonymous
    2014-07-13T15:39:48+00:00

    I have had this problem too, also with a new windows 8 laptop. I purchased both the laptop and this program for my business. The PPT program worked well when I was working on my slides and then exactly one day before a presentation I noticed when the slides were opening that the red x was where my photos were supposed to be. I closed the file and reopened, and the slides loaded with the photos in them. The day of my presentation, I opened the file, the photos had disappeared again, and this time I could not get them back. These photos were from both online and my personal files.

    I will try saving to the older format to save myself further frustration and potential embarrassment, but why should I have to do that?  What is the point of buying this newer version at all then?!

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  3. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2014-07-13T15:54:59+00:00

    Leigh,

    You're replying to a year-old message.  

    The problem has been fixed since then, at least as far as anyone can tell.

    Make sure your copy of PowerPoint is set to update itself automatically; there have been quite a few updates in the past year, including a recent one that should stop the red-x problem from recurring (though it won't repair any files that are already damaged)

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