PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-06-02T10:08:14+00:00

    That sounds like a huge hassle. I always save, and backup regularly. I don't know what drop box or google drive is...I'm pretty basic.

    MS needs to fix this. Or recall it. I spent a lot of $$ to be able to use PPT and I'm beyond annoyed that it doesn't work! I appreciate you taking the time to explain your method. Thank you!

    Linda

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  2. Anonymous
    2014-06-02T10:12:52+00:00

    Dan,

    I have the current update (and had it all along; months before I started having this problem last week) and it does not work. Images still disappear. I am extremely annoyed to say the least. I purchased my Surface RT with PPT specifically to give lectures, and with my first one scheduled for this Wednesday, it doesn't look like I'll be able to use it.

    So what is MS going to do about this?

    Linda

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  3. Anonymous
    2014-06-02T18:32:56+00:00

    Hi Linda -

    We're going to have one of our customer support specialists reach out to you so we can try and get to the bottom of the issue you're seeing.

    Please be on the lookout for a private message.

    Thanks,

    Dan

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  4. Anonymous
    2014-06-02T18:40:29+00:00

    I have sent you a Private message requesting some additional details.

    Thanks,

    Paul...

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