PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2014-05-29T04:24:26+00:00

Hi guys,

Same here we have a an Office 2013 version 15.0.4569.1506. we updated the patch and still having the same issue.

"Wondering if files created by older versions that have not been updated can become corrupt despite using the updated version?" good question. Does this have and effect to old files which was created before we update with the patch?

Hope to hear from you soon.

Many Thanks
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Anonymous

2014-05-30T17:15:10+00:00

HELP! I am having this problem and have a presentation next week. I don't have internet access on my Surface RT, so will have to go to my public library to obtain this update. How do I make sure I am getting what I need? I am going to be FURIOUS if I get to my presentation next week and all my photos are GONE!
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Anonymous

2014-05-30T17:26:05+00:00

Please see my original post which is marked as an "Answer". It contains the instructions for updating as well as the build numbers you should have that reflect the update being installed.
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Anonymous

2014-05-30T17:27:41+00:00
The build number you quote is SP1 and does not contain the fixes. Please try updating again using the steps in my original post (marked as "Answer").

The correct build number once the update is installed is:
- MSI: 15.0.4613.1000
- C2R: 15.0.4615.1001
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