PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

Was this answer helpful?

200+ people found this answer helpful.
0 comments

513 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-05-15T18:17:09+00:00

    I've been living with this problem since last April (yes, 2013). I was so excited to hear about a fix. FINALLY! I believe I updated to the latest patch this morning, though the process was somewhat confusing and the description of the patches told me nothing. PowerPoint says I'm at version 15.0.4605.1003. Should that contain the fix? Because if so, its still broken. After 10 minutes of working on a slide set and then trying to save I got the tell tale message of not being able to save the file, file being read only, etc. That always happened right before the images turned to Red X's. So I got out and reverted back to 2003 compatibility mode. Please tell me I've not gotten the actual fixed version. If I have, I'm sorely disappointed.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-05-15T18:43:31+00:00

    Hi Michelle -

    The correct build for the May PU (which includes the fix) is 4615.1000. The build you referenced is the April update which does not include the fix for the issue.

    Do you have a C2R install or MSI?

    Dan

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-05-15T18:52:21+00:00

    Hi Michelle -

    The correct build for the May PU (which includes the fix) is 4615.1000. The build you referenced is the April update which does not include the fix for the issue.

    Do you have a C2R install or MSI?

    Dan

    Hey Dan...

    You sure it's not 4615.1001?

    I did read the Article 2964042 and they referenced this issue as one of the bug fixes.

    Mickey Mills

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-05-15T19:00:23+00:00

    You're right although there are actually two:

    For MSI: 4613.1000

    For C2R: 4615.1001

    Sorry for the confusion and thanks for keeping me honest Mickey!

    Dan

    Was this answer helpful?

    0 comments