PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-05-14T15:26:52+00:00

    No worries.  I found it....here it is in case anyone else needs it.

    http://support.microsoft.com/kb/2878315/en-us

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  2. Anonymous
    2014-05-14T16:10:56+00:00

    I applied the update this morning and it seems to be working for me.  I have not been able to recreate the problem since installing the update.

    Thanks, Dan and MSFT team.  I'm back on PPT 2013.

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  3. Anonymous
    2014-05-15T05:27:29+00:00

    Hi Dan

    You said the update file to fix this problem will be available this week - what's that status on that and how will we know when it is ready / accessible / downloadable?

    Thanks

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  4. Anonymous
    2014-05-15T15:33:58+00:00

    The update is available now, you can download it and install it for your office version in the link below:

    http://support.microsoft.com/kb/2878315

    This update does not apply to Office 2013 Click-to-Run edition such as Microsoft Office 365. That was my case so I had to update my Office to version 15.0.4615.1001 which include the PowerPoint 2013 2878315 update.

    Open PowerPoint 2013 and go to Account/Update Options/ Update Now

    I have install the updates, I just hope it solves the issue

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