PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-05-13T13:13:57+00:00

    Dan,

    I did not see the click to run update today. The latest update available to our company is the April 2014 update. Version 15.0.4605.1003

    When will the update be rolled out?

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2014-05-13T14:55:21+00:00

    MS rolls these updates out gradually, not to everyone at one time, so there's no way to know when any given PC will get the update.

    And depending on your company's IT department, you may get the update when *they* decide to roll it out, regardless of what MS does.

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  3. Anonymous
    2014-05-14T14:28:04+00:00

    Is there a link to download this particular update?  For org's that have Windows update disabled....

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  4. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2014-05-14T15:21:06+00:00

    As far as I know, there's no downloadable update for the "click-to-run" versions of Office.

    If your org has an enterprise license that includes a file-based installer (an .MSI file that you can run locally to install Office), there should be a downloadable installer.

    I don't have the URL handy at the moment but can probably find it if someone needs it.

    How to tell which version you have:

    Start PowerPoint, let it create a new blank file if it wants to.

    Choose File | Account

    If there's an "Update Options" button on the right, it's a click-to-run version.

    Click Update Options and make sure updates are enabled.

    You can also try Update Now to force any available updates to download immediately.

    As it happens, I was trying to do this yesterday and nothing happened.

    Tried it today as I was writing this and voila, it's downloading updates.

    Maybe today's your lucky day too. ;-)

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