PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-05-07T06:17:04+00:00

    Hi,

    I am having this exact same problem but in Microsoft Word 2010. The images are not link's of any kind. They are typically screenshots (taken using the in-built capture tool in Word) of PDF's. I have never encountered this problem before. I have opened the document at university as well which also uses 2010, but have since re opened from my own laptop and there were no issues. I cannot pin point what's caused this. All tables, flow charts and equations are fine, just images/pictures. 

    The image is replaced by 'The image part with the relationship ID rId14 was not found in the file'. The first day I encountered this was today May 7th 2014. I have been accessing the document every day from the same computer. 

    I am doing my thesis and waiting a week for this fix is extremely problematic as it's due on the 16th. Is there any earlier solution to retrieving 'lost' images?

    Thanks,

    Sam

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  2. Anonymous
    2014-05-08T16:07:05+00:00

    Good news - we think we've finally fixed all instances of this bug. The update will be available a week from today on May 13th (Patch Tuesday) and how you get it will depend on your version of Office:

    • Click-2-Run: you should receive the update automatically
    • "Traditional" install: update will be available via Microsoft Update

    My PC is up to date with all important and recommended updates for Office. and this is still happening.

    Please fix this bug properly!!

    A bit vexing, especially considering MS is trying to push us all to OneDrive

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  3. Anonymous
    2014-05-08T17:58:01+00:00

    Good news - we think we've finally fixed all instances of this bug. The update will be available a week from today on May 13th (Patch Tuesday) and how you get it will depend on your version of Office:

    • Click-2-Run: you should receive the update automatically
    • "Traditional" install: update will be available via Microsoft Update

    My PC is up to date with all important and recommended updates for Office. and this is still happening.

    Please fix this bug properly!!

    A bit vexing, especially considering MS is trying to push us all to OneDrive

    Did you just miss the part where it said - AVAILABLE MAY 13, or is it already May 13 where you live?

    I'm not judgin', I'm just sayin'...

    MM

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  4. Anonymous
    2014-05-13T05:54:44+00:00

    I just want to write that a previous poster's suggestion:

    OPEN THE FILE USING LIBREOFFICE IMPRESS

    Worked for me to save all lost photos.

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