PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-08-30T04:45:39+00:00

    They are asking people to call and set up case files and share presentations that lost their images.

    I don't think this has anything to do with a graphics card, BTW.

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  2. Anonymous
    2013-08-30T10:32:43+00:00

    Anngary,

    What is the procedure for setting up a case file?  Can you point me to a link or phone number?

    Thank you.

    GDavis

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  3. Anonymous
    2013-08-30T12:47:57+00:00

    Back in early June, Sandy Johnson wrote:

    Here's what I learned. Microsoft is aware of the problem and is working diligently to resolve the issue -- and I believe them. At this point, no one has confirmed that it's a video card issue.

    You might be able to help solve the problem:

    How to get example files to Microsoft (copied from the PPTFAQ by MVP Steve Rindsberg)

    Microsoft needs presentations and steps to reproduce the red-x problem. Specifically they need:

    1. A copy of the presentation BEFORE the red-x appears.
    2. A detailed list of the steps needed to reproduce the problem, starting with a presentation in which the graphics appear correctly and ending with one in which the red-x appears.
    3. Copies of any graphics, sound or video files that you inserted between the time the red-x wasn't there and the time it appeared.
    4. A diagnostic information (NFO) file. See Using System Information to gather troubleshooting info to learn how to create one. The tool is built into PowerPoint and only takes a minute or two to use.

    So, MS is aware of the issue. I know when I had my Tech support case on another issue back in April, we discussed it and they knew about it then.

    Mickey Mills

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  4. Anonymous
    2013-08-30T14:04:23+00:00

    I wish I could provide a copy of the presentation before the red X.  It took out everything I was working on yesterday.

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