PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

Was this answer helpful?

200+ people found this answer helpful.
0 comments

513 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-04-07T18:23:34+00:00

    Here's some happy news.  If you open the file with LibreOffice Impress, the images are there.

    That would certainly be good news but it doesn't work at all here. All I see are boxes that say "Picture 1", "Picture 2" etc

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-04-07T19:10:26+00:00

    Here's some happy news.  If you open the file with LibreOffice Impress, the images are there.

    That would certainly be good news but it doesn't work at all here. All I see are boxes that say "Picture 1", "Picture 2" etc

    Agreed.  Unzipping the pptx files reveals that the images are not located in the media directory - they appear to be lost.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-10T19:01:20+00:00

    OK is this really irritating and time consuming issue (MS probably calls it a feature) fixed - I have probably lost 20 hrs of work over past 6 months, and happened again today (another 45 mins)? I'll pull MS office from the whole company of they don't fix this.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-04-10T20:57:48+00:00

    New, useful information:  My plan had been to avoid carbonite by pausing it and or disabling it, plus going offline for critical work, and it was working perfectly until about a month ago when the issue came back despite these steps.  I just found out why (sort of).

    Apparently around that time MS made some changes to SharePoint and/or OneDrive and in the changes, one or both of those got activated in such a way that it will attempt to queue files even when offline, causing the same problem as if a carbonite or other service were accessing the files.

    Just off with a kind tech who took some actions aimed at disabling both sharepoint and onedrive.  He changed some settings I didn't fully understand, and then left me with OneDrive disabled and off, and MS Office Upload Center (in my system tray) PAUSED.  There were some login and logout steps that I can't explain but maybe someone else here can detail them.

    I'll post again if this doesn't work, but I'm hopeful because he knew the issue, knew the workaround I was already using, and knew without me saying so that my workaround had stopped working about a month ago.

    Was this answer helpful?

    0 comments