PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2014-03-18T19:33:30+00:00

    The term "red-x" actually comes from the fact that PPT usually puts a red x or an icon with a red x in place of images that it can't draw for whatever reason.  And the fact that it's somehow removed them is a pretty good reason for not being able to draw them later.  Note that "pretty good" doesn't imply "acceptable". ;-)

    Yes.  Anything with 365 in it refers to a subscription version of Office.  But there are variations of that and variations of each of these variations leading to woe, tearing of hair and rending of garments for anyone mad enough to try and sort it all out.  MS peeps included.

    You can tell if you have the so-called MSI version (ie, one that installs from a good old low-tech old-fashioned luddite-beloved installer file that ... um .. works) by looking at File | Account.  If you have an option there to turn updates on / off, it's a downloadable/click-to-run non-MSI version.  

    I think the patches are intended for the MSI versions only; I've got a question into some people I know at MS about this and whether any hotfixes apply to the downloadable versions at all.

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2014-03-18T19:34:19+00:00

    Do read through the rest of the thread for suggestions from people who've had the problem and figured out ways of either solving or at least minimizing it.

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  3. Anonymous
    2014-03-18T23:37:47+00:00

    Yes, Office 365 "anything" is the name for the "new" (it was also slightly available in Office 2010) subscription model of getting an Office license.

    Starting with Office 2013 MS has decided to market Office primarily.  Mostly because it generates more MONEY for MS. Partly because it does provide a better deal for a small minority of users. Partly because it makes Office maintenance easier for MS (and users).

    Office 365 includes some additional "features" (aka "bells and whistles" or "bright-shiny eye candy" in marketing speak) like Skype time and Skydrive (onedrive) storage space included in the price of the subscription that buying Office 2013 does not give you.

    The Office 365 installation gives you exactly the same base program code and functionality as the Office 2013 "local" install.

    Office 365 installs a "virtual computer", like MS Hyper-V, that is called "Click to Run" (CTR).  The Office program code is installed inside of the virtual computer, isolating the program code almost completely from other stuff on your computer.  The thing is, users CANNOT make changes / updates to the code. All changes are "pushed" from the MS servers that the CTR connects to.  As far as I know MS "hotfixes" you download WILL NOT apply to/install to Office 365 because users do NOT have the appropriate Windows authorizations to access the Office 365 program code.

    Extending Steve's point to identify if you have Office 365 or a local install in ANY Office application go into File menu > Account command. On the far right side of the "Backstage Pane", under the Office logo it will describe the Office bundle you have, the activation status and the programs in the bundle

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  4. Anonymous
    2014-03-18T23:38:41+00:00

    Here is what the 2013 "Local Install" looks like:

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