PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-03-17T00:51:06+00:00

    Really?  Do we have to do this?  Come on Microsoft, you gotta do better than this.

    By the way, someone else commented that by saving to an earlier version, things work once again.  What's up with this?  If earlier versions work, why can't newer versions work?

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  2. Anonymous
    2014-03-17T01:18:39+00:00

    Yes someone said using PPT format worked. But others have said it did NOT work.

    One reason that it MIGHT work is that the file structures are fundamentally different.  The PPT is a "binary" construct, everything is "stuffed" into the single PPT file.  The PPTX file format is a bunch of separate files (XML, text and images) that are ZIPPED into a single file structure.  The zip structure is "looser", so that it is easier to lose track of the inserted image files.

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  3. Anonymous
    2014-03-17T01:31:54+00:00

    So not true! I bought a basic Windows 8 laptop. The only software I added was Office 2013. I store everything on files on my desktop. VERY OLD SCHOOL. And it doesn't work. I like the comment about older formats. Why do those work? It is very obviously a serious bug in Powerpoint 2013, and I really cannot believe its a year later, and I am no closer to knowing if MIcrosoft will ever fix this.

    Michelle

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  4. Anonymous
    2014-03-17T01:49:52+00:00

    So not true! I bought a basic Windows 8 laptop. The only software I added was Office 2013. I store everything on files on my desktop. VERY OLD SCHOOL. And it doesn't work. I like the comment about older formats. Why do those work? It is very obviously a serious bug in Powerpoint 2013, and I really cannot believe its a year later, and I am no closer to knowing if MIcrosoft will ever fix this.

    Michelle

    Are you using for a backup solution?

    I was using Genie Pro for my real time backup and when I stopped using it the problem went away.

    That was on a Win 7 machine.

    I have since upgraded to Windows 8 on another computer with a different backup solution and haven't had any issues here.

    Mickey Mills

    www.presentationwow.com

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