PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-02-17T14:09:16+00:00

    Samsung Link/All Share seems to cause this...

    Earlier the problem used to occur sometimes when saved the file to the Dropbox folder, but not too often. Then suddenly it started to happen all the time. Every 5 minutes i got the "can't save because the file is read only, please use save as..." and all images got broken. This happened even when I didn't save to the Dropbox folder e.g. when saving to the Desktop.

    Then I released I had just installed Samsung Link/All Share. I disabled the Samsung software and it seemed to fix the problem. I now I'm back to original state where I get this only occasionally when saving to Dropbox.

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  2. Anonymous
    2014-02-17T15:29:54+00:00

    I don't know if this really means anything to anyone other than the Microsoft engineers chasing this issue.

    I haven't seen this issue at all since upgrading to Windows 8.0 on a new computer the first week of November 2013.

    I changed my backup software but still use Dropbox extensively.

    Mickey Mills

    www.presentationwow.com

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  3. Anonymous
    2014-02-17T15:39:06+00:00

    I just saw someone post that they had purchased a new computer with Windows 8 and the problem stopped. I too purchased a new Laptop with Windows 8.1 and the error has stopped occurring also. 

    One thing I did notice is that on my old laptop, the problem seemed more likely to occur when the CPU or memory utilization was high. In fact, as long as I waited till the CPU or Memory utilization dropped back to 50% or less the problem never occurred.

    Hope this helps.

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  4. Anonymous
    2014-02-17T16:06:13+00:00

    One thing I did notice is that on my old laptop, the problem seemed more likely to occur when the CPU or memory utilization was high. In fact, as long as I waited till the CPU or Memory utilization dropped back to 50% or less the problem never occurred.

    Hope this helps.

    This reminds me that I to saw greater occurrence of the issue when memory utilization was high. I started playing close attention to memory and used a utility to clear standby memory as needed.

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