PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-01-21T17:42:17+00:00

    Yes - that's correct; however when you're online and using Office 2010 or 2013 to edit a file stored on SkyDrive (even if it's being synced) the changes you make are saved directly to the server.

    If you go offline or edit a non-Office document (e.g. use Notepad to edit a text file) those changes are written to the local folder on your computer and synced via the SkyDrive client.

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  2. Anonymous
    2014-01-21T17:43:06+00:00

    Hi Ed -

    I can't make any promises but I'll certainly do my best.

    Dan

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  3. Anonymous
    2014-01-28T21:05:34+00:00

    Dan - please add SkyDrive itself to your list of cloud-storage sync clients that cause this very issue.

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  4. Anonymous
    2014-01-28T21:22:35+00:00

    Thanks - we'll continue to investigate all sync engines that could potentially cause this (including SkyDrive).

    If you're seeing the issue specifically with the SkyDrive sync client would you mind sharing some more info about your machine config? It'd help us ensure we've got it in our test matrix.

    Also please ensure you install the December Cumulative Update which contains a few fixes we've made to try and address certain scenarios where images may be lost.

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