PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-10-19T20:55:12+00:00

    Yup, computers are dumb. No surprise since they are bits and pieces of of metal, oil (plastic) and sand sitting in an organized pile on your desk.

    Your real complaint is with the programmers working for MS. Actually with their PHB's.  They know EXACTLY what went wrong, since they had to write that error message.  If they weren't instructed to write the program for people who find using a crayon a technological challenge, they could have written a more specific error message explaining EXACTLY what the problem is. But, "the average user" would be confused so they are told to write these useless but Id-10-t "user friendly"  messages.

    Actually, at that error message you had one more option. You could try to open a new blank presentation then copy and paste the current presentation into the blank one. Granted, that is not as easy with PPT and Word, but it is an option to consider.  Maybe just copy the new or changed slides.

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-10-20T00:04:43+00:00

    You do have to wonder why they don't just give it up and make all errors toss up:

    I fell down.  You're screwed.

    Seems to cover it as well as anything they've come up with.

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  3. Anonymous
    2013-10-20T00:52:01+00:00

    You do have to wonder why they don't just give it up and make all errors toss up:

    I fell down.  You're screwed.

    Seems to cover it as well as anything they've come up with.

    That is effectively what they have done. It is why you (and I) are having this problem with generic error messages rather than specific ones that could provide clues to specific causes and fixes.

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  4. Anonymous
    2013-10-20T09:09:35+00:00

    You could try to open a new blank presentation then copy and paste the current presentation into the blank one.

    Not a bad idea BUT we have now taken apart many broken presentations that people have sent in. The information re. media is TOTALLY removed in the XML. There's going to be no way to get it back. Micky's suggestion is good though. Save often - Once the dread message appears close and open the last saved version. You MIGHT ba able to paste in the very last slide you worked on from the broken save as.

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