PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2013-10-12T19:14:15+00:00

Well at least we know.
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Anonymous

2013-10-12T19:34:22+00:00

So on this recovery piece, it went like this:

1: I saved the failure to a "Save as" file so I could recover the last slide I was working on.

2: I closed the broken file without saving and immediately reopened it. All the images were there as expected and the only absent content was the last slide I created.

3: I opened up the "Save as" file and did a cut & paste of the last slide, which usually works just fine. In this case I pasted in the new slide into my original and when I went to save it, I got the same "Read-only" error.

4: Closed PowerPoint and rebooted. (About a 4 minute process)

5: Reopened both PowerPoint files again and went through the same Cut & paste procedure.

6: With nothing different than the last time other than the reboot - the file saved safely.

“It is sometimes an appropriate response to reality to go insane.” - Philip K. Dick

MM
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Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator

2013-10-13T14:24:02+00:00
"Insanity: doing the same thing over and over again and expecting different results."
- Einstein
"PowerPoint: doing the same thing over and over again KNOWING that sooner or later the results will be different."
- Me, wondering if Tufte might have the right idea after all
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Anonymous

2013-10-14T15:30:31+00:00

I just crashed PPT again. I think this is related to memory allocation. This seems to happen when I am challenging system memory with apps and file size. It never crashes when the standby memory bank is robust.

Mickey Mills
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