PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Okay, this happened again this morning and I think I can spell out the sequence, although I suspect it's meaningless. Because of an NDA I can't give this file to MS.

**** update on the file: I did talk to the client. He said no more than is in this deck at this point and the fact that there are no client identifying images here, he said I could send it to MS. So... I need someone from MS to touch base with me and tell me where to send this failed file. I don't have the copy of right before the failure. It's already been saved over.

I have a deck, 5 slides with images on all 5. File size is 5 meg. There are no images in the template

I started PPT and opened the file to make a couple of edits to the template.

I set the title placeholder to BOLD and I set the content box to "Do Not Autofit Text".

I added a new slide "CTRL-M" and added text to the title and content placeholders.

When I tried to save, I got the "Read Only" failure.  I then did the "Save As" to get my current work saved.

I exited the original without saving and immediately reopened that file.

I also opened the "Save As" file and as expected, all images on slides 1-5 were gone.

So I went back through the same sequence of edits from above and then Cut and Paste the new slide 6 from the "Save As" file.

I got the same "Read-Only" error when I tried to save again.

I exited the original without saving since I already had a bad "Save-As" file.

I reopened my original deck. This time I cut and pasted the Slide 6 first, then I did the edits to the template.

The file saved just like it was supposed to.

It took me much longer to hammer out this email than it did to sequence through this morning Microsoft madness.

"To err is human. To really foul things up requires a computer."

Mickey Mills

www.presentationwow.com

Mickey,

Thanks for all the detail.  It's a good work around until we get a fix.

Sandy

I'm starting to wonder if this has something to do with how much is in cache.

It seems the more often I save the less likely I am to crash.  If I let it get away and add 2-3 slides before saving, it almost always crashes.

Also, I have noticed when it does crash RAM usage is high. I have 8gig of RAM and on pretty much all occasions the standby memory is full, but I still have a lot of RAM available.

With all my working Apps open I pretty much constantly consume 5-6 gig of RAM "In Use."

Mickey Mills

www.presentationwow.com

Until then I would like to see a "caveat emptor" stamp on the Office 2013 advertising.

Greg, you want a caveat emptor, well it is right there in the MS License terms

<snip>

RETAIL LIMITED WARRANTY

Does Microsoft provide a LIMITED WARRANTY for the software? Yes, other than for trial software, which is licensed “as-is” and without express warranties, guarantees and conditions.  Microsoft warrants that properly licensed software will perform substantially as described in any Microsoft materials that accompany the software.  This limited warranty does not cover problems that you cause, or that arise when you fail to follow our instructions, or that are caused by events beyond Microsoft’s reasonable control.

</snip>

Here is the part I particularly love <sarcasm>

<snip>

What if Microsoft breaches any part of this agreement? IF YOU HAVE ANY BASIS FOR RECOVERING DAMAGES FROM MICROSOFT, **YOU CAN RECOVER ONLY DIRECT DAMAGES UP TO THE AMOUNT THAT YOU PAID FOR THE SOFTWARE.**YOU MAY NOT RECOVER ANY OTHER DAMAGES, INCLUDING CONSEQUENTIAL, LOST PROFITS, SPECIAL, INDIRECT, OR INCIDENTAL DAMAGES. The damage exclusions and limitations in this agreement apply even if repair, replacement or a refund for the software does not fully compensate you for any losses or if Microsoft knew or should have known about the possibility of the damages.

</snip

So they say, if Office doesn't perform as advertised, the most they think you can recover is the purchase price of the product. ... <sigh>