PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-09-17T16:44:18+00:00

    Oh... and I just want it solved. Surely that's not too much to ask. :)

    "A computer once beat me at chess, but it was no match for me at kick boxing." - Emo Phillips

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-09-18T14:49:56+00:00

    Gotta love a guy who quotes Emo, a guy who uses PPT 2013 and understands that some days it's just not worth chewing through the straps.

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  3. Anonymous
    2013-09-19T23:35:51+00:00

    you need to have some new software - so that you are covered under warranty.  I had just bought my new laptop and a Office 2013...so then you can call them up AND get tech support

    425-882-8080

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  4. Anonymous
    2013-09-21T06:45:44+00:00

    After a month of using Powerpoint 2013 successfully,  I too just experienced the Red x problem out of the blue.   Can't be graphics card problem all of a sudden.  Has anyone found a work around?    I will lodge formal case complaint next tech open business day in Australia.  

    Advantage of Office365 licence is that MS have to listen to a complaint that the product isn't fit for purpose and they should not be charging next month's fee till its fixed.

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