PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-09-16T19:19:50+00:00

    The "64-bit is more stable" suggestion I'm aware of had more to do with the red-x problem (where PPT runs out of resources and is unable to display images) rather than the "File is read-only" issue.

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  2. Anonymous
    2013-09-16T22:23:57+00:00

    So this event just occurred.

    I know this has happened when I see this when I try to save the file and see:

    So here's the circumstances surrounding this failure.

    I previously had a successful save.

    I then deleted a slide.

    Tried to save again and got the failure window (above image)

    So I continued on at this point and tried to do a "Save-As" and got this:

    This makes it a worse case scenario because I cannot save the existing file but I also can't save it off to another file.

    When I went to closed the file I got this window:

    If I had been working without saving I would lose all that work. Fortunately, I had just saved and the only thing I did since the save was try to delete one slide.  

    The only good to come out of this is I have learned to save like a madman!

    You want to hear more weird freakiness ....

    I thought I was in a pickle with this file because I opened the recent save, deleted the same slide, and I got the same error - twice.

    Soooo.... I thought I would see if it would let me do anything else to the deck.

    I copied the slide I was trying to delete (so now I had two copies of the same slide)

    The save was then successful.  So then I wondered... what happens if I delete both those slides getting me to where I was trying to be in the first place.

    Slides deleted - save successful..... It's maddening!

    Mickey Mills

    www.presentationwow.com

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  3. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-09-17T15:39:55+00:00

    Mickey,

    I can't imagine the amount of time this is costing you, and really appreciate your level-headed approach and the info you've repeatedly passed along.

    Again, I'm pushing some folks at MS to read this thread and to get in touch with you about this issue.  I hope that's ok with you.

    It seems you're the ideal Repro Poster Child.

    Thank you!

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  4. Anonymous
    2013-09-17T16:42:26+00:00

    Well, I'm a troubleshooter from way back. I know how hard it is to find intermittent issues.

    It's the worst of the worst.

    Mickey Mills

    www.presentationwow.com

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