PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-09-16T14:45:16+00:00

    I also discovered this problem today.  I am also using PowerPoint 2013.  I had no problems with images until I started using Insert Slide from another presentation.

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-09-16T14:46:14+00:00

    >> To a certain extent Microsoft may view an issue they can't recreate as a non-issue.

    It can certainly feel that way, but I can promise you that that's not the case.

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  3. Anonymous
    2013-09-16T15:24:37+00:00

    This statement was based on my experience dealing with Microsoft Tech Support when trying to work through this issue.

    The Agent seemed to get highly agitated because we couldn't recreate the issue with him logged into my computer. In some of his comments he indicated I might have doing something wrong or I had other software issues at play that was causing the problem because... "There is nothing wrong with PowerPoint." <-- his words.

    Now, I might not be the brightest bulb in the box sometime, put as a highly experienced BSer, I know when I am being BS'd. And that's exactly how that conversation sounded.

    I don't want to point fingers or anything. I tend to give people the benefit of the doubt and consider the kind of day they might be having. I basically ended the call saying it didn't look like we could resolve this today and I'll try again later.

    That was just one experience. In general, anytime I have engaged MS tech support, with one or two exceptions, it's been an experience much like a root canal or a wrestling match with the Hulk.

    Mickey Mills

    www.presentationwow.com

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  4. Anonymous
    2013-09-16T15:49:49+00:00

    It sounded more like it came from aPowerPoint  MVP Micky which would surprise me more.

    I agree it often seems like Tech Support are "out of the loop". This problem has been widely discussed here and elsewhere and they should know about it but often their experience is sometimes very general.

    It's always going to be hard for the Microsoft team to fix a problem which is hard to repro but it's not the only way to spot the problem. Several people have forwarded files to me (and then to MSFT) before and after crashing which clearly show WHAT happens (just not WHY). This is going to be a help in finding the problem.

    As an example I was given a before file which I was assured would die if I as much as touched it in 2013. I can do anything I want, save it to dropbox and Google Drive and back, send it across the network and back, insert slides, delete slides etc all day and nothing happens!

    I'n not making any apology here for Microsoft they have been conspicuous by their absence and they shouldn't have been!

    Maybe you could email me the details I asked a few posts ago.

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