PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-09-13T18:44:05+00:00

    I really wasn't suggesting the Dropbox was the issue. I just seem to get the issue ten times more when trying to save directly to Dropbox. Since keeping working files locally I haven't had the occurrence anywhere near as much.

    That could just simply be a coincidence and more of a fact that I am saving more often. However yesterday when it happened, I saved the file, made 1 edit, then saved again and BOOM! - no go.

    The edit was not to an image. It was to a NOTE in the note area. So... not sure that really tells me anything.

    One question keeps gnawing at me. Are just a handful of people experiencing this, or is it across the board with all PPT users? I suspect this issue is relegated to a small group of users. And by small, if its only 2-3% that's still thousands of users.

    Mickey Mills

    presentationwow.com

    I have about 20 people that use powerpoint in my office, and 4 people have complained to me about the issue in the past couple of months.  So, in my limited sample size, about 20% of users.

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  2. Anonymous
    2013-09-13T18:50:28+00:00

    Microsoft owes me about 40 hours of productive time at this point.  Will you take an invoice at my hourly rate?!?!?!  Probably millions of dollars of productive time lost across the world (or more).  Pay up punks!

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  3. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-09-13T23:22:19+00:00

    It's hard to say how many people are being affected by this, but given the number of folks reporting the problem here, it's one of the most widespread messes to come along in quite some time.  I don't know that I've ever seen so many people hurt by a PPT bug in the years and years I've been doing volunteer support here.

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  4. Anonymous
    2013-09-13T23:32:55+00:00

    What concerns me is as I poke around the community there are several threads about this issue and I don't see much Microsoft presence.

    For this thread there hasn't been a Microsoft posting since May.

    Color me concerned.

    Mickey Mills

    www.presentationwow.com

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