PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-12-19T22:56:03+00:00

    The problem is coming up usually when you go to the sleeping mode. Or when the presentation is saved on the external HDD and it goes to the sleeping mode. I hope it will be fixed soon by Microsoft because it is very annoying...

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  2. Anonymous
    2015-12-30T08:32:59+00:00

    The problem is STILL occurring. Just happened to me today. Latest version of PowerPoint installed.

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  3. Anonymous
    2016-01-05T08:10:29+00:00

    Same here.

    Latest PPT-version on latest version of OSX.

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  4. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2016-01-05T16:44:20+00:00

    You'll want to go to the Mac section of this forum to discuss this problem:

    http://answers.microsoft.com/en-us/mac/forum/macpowerpoint

    You should also avoid opening/saving files from/to any online storage provider like box/onedrive/dropbox etc.  Instead, copy the file to your local computer (to a folder that is NOT being synched with the online version) and open/edit/save it there.  Then copy it back to the cloud.

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