PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-11-03T12:39:40+00:00

    I also have the same problem. It bugging me every month. How to address this to Microsoft ?

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  2. Anonymous
    2015-11-08T18:13:36+00:00

    Dear Dan,

    unfortunately, I get the same problem with the updated version of Office and specifically with Powerpoint. The office does not recognizes the pictures from my template. When I open the template, the pictures are there. When I load it, the sign of the error still remains, so I cannot remove it. It also does not recognized figures from another presentation which I added them in this one, while when I open the original file, the figures are there.

    Thank you in advance.

    Best wishes,

    Ioannis

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  3. Anonymous
    2015-11-08T18:31:47+00:00

    Hi Ioannis,

    Sorry to hear you're still experiencing this problem, do you see the same issue on multiple computers? Would you be willing to share the template with me so we can try to reproduce your issue here?

    Also could you please let me know which version of PowerPoint you're using (Mac or PC, and the version number)? We've had report of updates not applying correctly so we always want to check. 

    Best,

    Dan

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  4. Anonymous
    2015-11-24T16:46:09+00:00

    Hi there,

    I am experiencing the original error message 'The image part with relationship ID rld2 was not found in file' with my Office 365 Powerpoint for Mac Version 15.16, so the most up to date version. I have experienced it on multiple computers and am saving the file as .pptx version. I am using a mixture of screen grabs from the internet and jpeg files which I have stored in a file on my computer after this problem arose. 

    I don't have any updates to my powerpoint so I would appreciate some advice on what is going on as it is damaging productivity. 

    Many thanks in advance

    Rebekah

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