PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2015-10-18T22:39:53+00:00

This just happened to me! I have the new 2016 version for mac on El Capitan, and there are so many bugs..

My thesis defence is tomorrow, and my 50 slides powerpoint is now lacking all figures... I will have to be up all night to fix it!!
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Anonymous

2015-10-19T19:20:31+00:00

I've been using Microsoft Products since 97 or so and used Power Point presentations over many years, but this product is brand new and auto updated without any recovery or support! Microsoft this is ridiculous, I'll start looking for a replacement program as this one cannot be trusted. Programs break down however communications to your customers should still remain. Someone should have taken ownership of this problem by now and should be in communications with your customers. My Son's term paper/presentation is lost due to your negligence and the lack of customer service is staggering.
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Anonymous

2015-10-19T20:35:36+00:00

@Heian,

Sorry that this issue has happened to your son and he lost his term paper. We certainly want to track any new instance of this behavior and get to the bottom of it.

Was your son using PowerPoint on Mac or Windows when this issue happened?

Thanks,

Amit
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Anonymous

2015-10-19T23:09:07+00:00

The problem appears to have returned in O365 of Office Build 15.0.4753.1003
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