PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-10-01T00:45:35+00:00

    Hi -

    I'm on the correct build ... and have had this problem several times.

    And so many crashes that I save every 2 mins out of fear of loosing my work. 

    I'm using the mac version.

    15.13.1 

    After 20 years of using PPT ... Its strange to see so many bugs in this product. 

    Is there anyway to make the images appear again?

    Cheers,

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  2. Anonymous
    2015-10-08T13:20:20+00:00

    At the end of two years of discussing this problem Microsoft still does not have a fix?

    Is that the sum and total of this discussion thread? 

    I can't take the risk of using PPT if, after hours of labor, my slides, their images or texts, disappear.

    This is unbelievable.

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  3. Anonymous
    2015-10-08T15:53:09+00:00

    This did not work for me and I do not know what a build number is or how to use it.

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  4. Anonymous
    2015-10-08T16:17:49+00:00

    Long thread....  this is still a problem.  Came up today and I'm very concerned about losing a bunch of time on a marketing brochure we are working.  These are new versions of MS PPT software from office 365 set to auto update.  Please help.

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