PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2015-07-03T15:15:43+00:00

Dan, can you please talk me through the exact steps I need to install this update? I'm running PPT 2013 on Windows 7. Thanks.

Dick W
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Anonymous

2015-07-26T06:58:05+00:00

I'm currently having this issue, where images saved on my computer unpredictably disappear, but sometimes come back up when I am in slideshow mode. I have the most up-to-date version, and I have a presentation next week, and I'm scared that during my presentation the images will not show up. Please help ASAP!
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Anonymous

2015-07-27T14:14:31+00:00

where do you find Click-2-run
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Anonymous

2015-08-26T14:19:54+00:00

Any idea on how you get the build number to the correct build on WSUS maintained computers? If I understand the build numbers correctly, there are updates released in batches every month or so and it will change the build number.

I currently release updates every month to my organizations(which has provided no training) and I've been releasing them every month for years. I have installed SP1 and subsequent updates but my build number for Office 2013 is currently at 15.0.4569.1506 which is below your recommended 15.0.4613.1000.

Thanks
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