PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-04-21T13:31:39+00:00

    I'm troubleshooting this same issue for a co-worker today, April 21, 2015. I found this article and checked my own build number. There seems to be two. The top line in my "About PowerPoint" dialog box reads "Microsoft PowerPoint 2013 (15.0.4605.1000)  MSO (15.0.4615.1000) 32-bit". So I'm not sure which one applies.

    Anyway, when I go through the steps to submit the "Update Windows" command, I get a message stating that Windows is up to date and there are no updates available. Strange, since the build numbers you supply are higher than the ones on my computer.

    Therefore, my question is how can I update PowerPoint to get the newer build that eliminates this image bug?

    ~ Jim

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2015-04-21T19:42:03+00:00

    There are a couple different editions of Office 2013 with different update methods.

    Choose File | Accuont

    Under Product Information at the right of the window that appears, what does it say under Office?

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  3. Anonymous
    2015-04-21T20:59:39+00:00

    Hi Steve:

    Thanks for the quick response. Here's what it says on my computer:

    Office

    Product Activated

    Microsoft Office Professional Plus 2013

    It has more text below that, but I think what I provided above is what you're looking for.

    I look forward to further information regarding this update question.

    Thanks!

    ~ Jim

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  4. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2015-04-23T01:37:45+00:00

    Yep, that's exactly what I was looking for.  That means that you have an MSI installed version of Office rather than one of the "click to run" versions that downloads and installs over the net.  The latter pretty much get all the updates automatically unless you turn updating off.  With your version, you have more control over the updates.  

    I'm pretty sure that with the current state of updates, you'll be ok to update fully.

    Unless your trust in MS is full, implicit and unshakable, you might want to take a restore point first.

    If you choose not to do the restore point, let's talk.  I've a special on some very nice bridges and mostly-dry Florida real estate.  This week only.  ;-)

    Run Control Panel | Windows Updates

    Click Change Settings in the panel on the left.

    Make sure that "Give me updates for Microsoft products and check ... etc" has a checkmark next to it, or you'll only be offered Windows updates.  

    Click OK

    Decide where you want to go for lunch, click Check for Updates, head on out.  

    Have a nice leisurely meal.  

    With luck, by the time you get back, there'll be a bunch of recommended and/or optional updates for Office.  Apply them all.

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