PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

Was this answer helpful?

200+ people found this answer helpful.
0 comments

513 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-10-12T16:33:18+00:00

    Rats.

    I suspect that this update will be worth trying for anyone who's getting regular Red X problems.

    My guess is that the problem arises for different sets of reasons.  This fix, as I understand it, addresses X-problems that are due to resource issues.  PowerPoint corrupting files during a save may be due to other causes; the red-x in that case is simply reporting the bad news:  I've really screwed this up and now I can't fix it.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-12T03:03:50+00:00

    And another 3 hours... this can't be good. 

    Time to kill the upgrade and try again tomorrow.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-11T23:08:15+00:00

    And the hits just keep on comin'....

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-10-11T22:16:49+00:00

    Don't get excited. I tried the update and within 5 minutes I had the "Could not save file" message that is the precursor to all those hellish red-Xs. I immediately did "Save as" powerpoint 1997-2003 to continue my work. I'd suggest this is no fix for the problem we're discussing.

    Was this answer helpful?

    0 comments