PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-10-17T01:53:34+00:00

    This problem has cost me HOURS over the past few weeks. I also attributed it to Dropbox, and I have to say that whenever I EXIT dropbox (or am offline like on a plane), the problem doesn't seem to occur. But I can't believe MS isn't taking this more seriously... Oh and the 'solution' that is offered here obviously doesn't help with the problem retro-actively (although it MIGHT pro-actively: I am about to start using it). If somebody wants a few of those corrupted files of mine to diagnose: I have loads of them!

    -Stephan

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  2. Anonymous
    2013-10-15T00:04:24+00:00

    Crashed PPT again (3rd time today)

    When I checked memory resources this time I didn't think it was very bad. PowerPoint wasn't using a lot of memory and there was 2.5 gig of "Free memory."

    It's maddening.

    "640K ought to be enough for anybody." Bill Gates

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  3. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-10-14T20:45:30+00:00

    >> Is anyone from Microsoft monitoring this conversation?

    If so, they're likely to be quiet.

    But one or two of us are giving them a jog when something interesting/possibly useful comes up (as it seems to in nearly every one of your posts, so THANK YOU for the excellent detective work).

    I'm off to poke a rib or two right now, in fact.

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  4. Anonymous
    2013-10-14T19:31:40+00:00

    More data that it's memory or system usage related:

    On a plane today working on a powerpoint that's never had the issue over many days and hours of work.

    Worked on it yet again in flight, with no problems for about an hour.

    Then had the browser opened and pointed at the free Southwest Airlines live tv with streaming video open.  Opened the presentation while the (boring) tv show was playing, then toggled over to the show for about 2 minutes and when I came back to powerpoint, the non-save message and red x's had appeared, after only the most minute text change.

    Shut down the streaming video and commenced work again, no problems.

    So my thinking is it was caused by the streaming video, most likely the memory usage component.  It's also possible that my connection to the internet was allowing some other background process to try to run which caused the problem - but, I didn't kill the internet connection when I killed the streaming vid, and the problem went away anyway.

    Is anyone from Microsoft monitoring this conversation?

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