PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-09-19T00:42:49+00:00

    I cannot find how to install the update for office 365 powerpoint and I'm in a panic. Right now it looks like all my photos are lost. I do not know what a build number is. Please advise. Thank you

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2015-09-10T14:47:12+00:00

    You probably want to ask that here:

    in the Mac Office section of this forum

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  3. Anonymous
    2015-09-10T03:07:26+00:00

    What about Macs?

    I'm working at a company that made a major switch from Office 2011 to Office 365 recently.

    The build 15.1.13 I think.

    We are starting to experiencing the issue and it's a really huge deal because we do a lot of presentation design on a day to day basis, and we have already lost work because of this bug.

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  4. Anonymous
    2015-09-08T01:45:01+00:00

    Does not work for me. I am updated to 15.0.4745 and still cannot see images sent by colleagues which were copy pasted by them into PPT. 

    Interestingly, previewing them within Outllook lets me see images but not once they are opened within Powerpoint 2013.

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