PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-10-31T20:42:24+00:00

    I never had Genie but after setting Carbonite to only backup at night when I'm not using the system, my failure frequency went way down.  I've only had one fail since, and it was during a trip where my system might have been trying to catch up on either Carbonite or some other process because I'd been offline for days.

    All of my other work, including the work on the file that had previously been the worst offender, has been problem-free.    So, it's pretty clear to me that in my case it has something to do with background processes other than Powerpoint that take up some sort of "horsepower."

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  2. Anonymous
    2013-10-31T20:31:10+00:00

    I don't know if this is the exact solution for everyone but I am hopefully optimistic that uninstalling Genie Timeline solved the issue for me.

    I'm a week now without any crashes since I took out Genie. Take out of that what you wish, but for the time being things seem to be working much better. Removing Genie also seemed to have handled some of the resource issues I was having.

    Mickey Mills

    www.presentationwow.com

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  3. Anonymous
    2013-10-30T18:15:41+00:00

    Have you tried deleting the mso & tmp files in your temp directories?

    C:\Users\User\AppData\Local\Temp\

    C:\Windows\Temp

    Close PowerPoint, delete the mso files, then restart your computer after you delete the files.

    Also, have you made sure that you are choosing "insert" not "link to file" or "insert and link" when you add the images? (Otherwise it might just be broken links when you move the files.)

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  4. Anonymous
    2013-10-30T13:07:35+00:00

    I also use Genie Timeline Pro (2012). If uninstalling this backup software solves our seemingly common problem with PowerPoint 2013, then it is worth switching to other backup approaches. Please post any updates that confirm that uninstalling Genie Timeline really has completely solved the problem (at least for you). I'll do the same.

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