PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-11-07T17:05:25+00:00

    On a side note.... the new computer is startling fast. I installed the OS on a 240gb SSD. From cold start to ready to go is around 15 seconds. Where before it was taking the better part of a minute to open Photoshop and get to work, now it's around 3 seconds.

    Color me one happy camper!  :)

    MM

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  2. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-11-07T15:13:43+00:00

    Mickey/Eddie/Pete ... THANKS for the continued detective work and updates.  MS owes you all a medal or first-born naming privileges or something.  At the very least, I'll buy you all a beer if ever we meet.

    I've passed this latest info along to some folks I know at MS who've been following this.

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  3. Anonymous
    2013-11-06T13:22:50+00:00

    I changed over computers yesterday so I can't be a benchmark on this anymore. But I will tell you since I deleted Genie, I had zero PowerPoint crashed in over 2 weeks where before I was having them daily.

    I'm going to try NovaBackup on the new computer.

    MM

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  4. Anonymous
    2013-11-06T11:59:25+00:00

    It's interesting to see how many people who posted here are using Carbonite, Dropbox or Genie. I've been getting this problem since updating to Office 2013. I get this message "Sorry, we couldn't open [filename]" when I try to save. If I save to a different path and open the saved copy, the images are missing. I was getting this problem 2 or 3 times an hour and have lost countless hours (and money) as a result. I'm running Carbonite too and have just disabled it after reading this forum. I've not had any errors for nearly an hour since disabling Carbonite. (I also rebooted and have kept as few applications open as possible, which may have a bearing on this.)

    FYI, I have 32 bit Windows 7, Office 2013, Carbonite, 4 GB RAM and generally reboot about once a week.

    Hope this helps by adding to the pool of information.

    Pete

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