PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-12-27T16:21:54+00:00

    Hi All,

     

    Do try the following two steps and get back to us with the results.

     

     -SNIP-

    Thank you

    My problems stopped when I uninstalled my Backup software, Genie Pro.  I had already seen some success by no longer saving files directly to DropBox, but the issue cleared up entirely immediately upon the software uninstall.

    I'm pretty convinced this issue has absolutely nothing to do with Hardware Acceleration.

    Might I suggest you go back and read the thread entirely.

    There was a lot of user interaction here with almost no input from Microsoft.

    You're a bit late to the game.

    Mickey Mills

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  2. Anonymous
    2013-12-27T16:17:41+00:00

    Are all of you sure this post is legitimate and from Microsoft?

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  3. Anonymous
    2013-12-27T16:10:56+00:00

    Girish - I'm glad someone from Microsoft is responding.  However, everyone here has pretty much deduced that the problem is caused by Powerpoint not playing nicely with 3rd party backup/cloud software such as Carbonite, Genie, Dropbox, etc.

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  4. Anonymous
    2013-12-27T15:46:14+00:00

    Hi All,

    Do try the following two steps and get back to us with the results.

    Step 1:

    Use the current display driver, but lower the resolution and/or color depth. If the driver is set for High Color or True Color, try changing it to 256-color. Additionally, you may also modify the hardware acceleration setting:

    1.       On the Start menu, point to Settings, and then click Control Panel.

    2.       Double-click the Display icon.

    3.       Click the Settings tab, and then click Advanced.

    4.       Click the Troubleshoot tab.

    5.       Move the slider to the left to reduce the hardware acceleration, and then click OK.

    6.       When you are asked if you want to restart your computer, click Yes.

    Step 2:

    Uncheck the hardware acceleration in PowerPoint and check how it works.

    1.       Click the File tab.

    2.       Click Options.

    3.       Click Advanced.

    4.       Under Display, uncheck the Disable hardware graphics acceleration check box.

    5.       Click Ok.

    Do get back to us with the results so that we may assist you further.

    Thank you

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