PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-10-01T00:45:35+00:00

    Hi -

    I'm on the correct build ... and have had this problem several times.

    And so many crashes that I save every 2 mins out of fear of loosing my work. 

    I'm using the mac version.

    15.13.1 

    After 20 years of using PPT ... Its strange to see so many bugs in this product. 

    Is there anyway to make the images appear again?

    Cheers,

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  2. Anonymous
    2015-09-21T02:17:18+00:00

    What does this mean? I don't know how to find out what "build" my version of ppt is. I'm in a HUGE bind. I spent over a week creating a ppt and now all my images disappeared. they were there yesterday, and the day before, now they are gone. HOW DO I FIX THIS???

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  3. Anonymous
    2015-09-21T02:11:22+00:00

    AAHHH! I just upgraded to PowerPoint for Mac, Office 2015, and I'm getting this same error. I spent a whole week on a presentation that I'm doing to tomorrow and almost all of my images have disappeared. THIS IS TERRIBLE! I'm not sure what I'm going to do. 

    'The image part with relationship ID rId2 was not found in the file'

    Is there a fix for this?? Preferably before tomorrow morning? These are all images that I either created, or pulled as screen shots. (All jpegs.) 

    PLEASE HELP!

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  4. Anonymous
    2015-09-20T19:28:28+00:00

    I am very sure I am running the latest version of Office (I only updated it a few days ago) and I have had this exact problem happen to me a few times now. It's insanely annoying as my entire 65 page presentation keeps losing all of its photos every other time I open it. I have also had lots of issues saving the file too. I need this sorted ASAP as it is giving me hours more of work to do that I simply don't have the time for.

    Thanks in advance,

    Joel

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