PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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Anonymous

2014-02-08T17:45:54+00:00

I am using a Lenovo Yoga Pro since mid November with W8 and Office 2013. I have skydrive and dropbox but they don't backup/sync the folder I save my Powerpoints to but I do have Carbonite. I have windows and office set to auto update.

I have been working with the same powerpoint files since november and didn't have any issue until yesterday. The first sign of problems is that it wouldn't let me save the file with a error that says it is read only. When I do a save as with a different name, it saves but when I reopen the file it is missing images (jpg). It does not do this every time but I would guess it is not 50% of time. When I get the can't save error, I also can't print.

Lots of lost work !!! Disappointed this MAJOR problem has not been solved by MS already. This thread is 9 months old !
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Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator

2014-02-04T21:27:56+00:00

>> Dan - please give us a concrete timeline for a fix here. If you are not able to provide this, please refer this to someone up the ladder at Microsoft.

Until the problem's been isolated, the cause determined and a way of solving the problem found, nobody, not Dan, not anyone up the ladder (and trust me, they know), not even Ballmer/Gates or their new replacements can give you a timeline.

When they have a solution (or think they do) they'll release it.
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Anonymous

2014-02-04T14:59:01+00:00

as I said... Good luck with that. My money is on the Microsoft lawyers.
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Anonymous

2014-02-04T14:41:11+00:00

threats are counterproductive and add nothing to the discussion....Everyone wants a solution

Yes, please, let's all refrain from allowing our individual frustrations to turn this into something other than a forum of people seeking a solution. Dan is the guy bringing us help, not the guy who coded up the bug.

For now, I believe the workaround has become clear: avoid saving-as-you-go into directories that are being accessed at the same time by auto-backup or similar software. This means either disable those processes during your work time, or, create folders that are exempted from those processes and save to them as you go, then copy to your main storage location when you finish.
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