PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-06-01T15:39:02+00:00

    This just happened to me.. holy frustrating!  Can someone link these fix files mentioned above.

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  2. Anonymous
    2014-05-30T20:47:37+00:00

    The fix will not make images that are missing appear. The bug caused the images to not get saved into the file so unfortunately when they're gone, they're gone.

    The fix we made should prevent this problem from occurring again with new files.

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  3. Anonymous
    2014-05-30T20:43:22+00:00

    Updated and have Office version 15.0.4613.1000

    No change and images do not appear after test opening corrupted files. Can't confirm yet if newly created files are having the same issue. Can MS weigh in that? Does this patch only prevent the error from occurring but not resolve the problem with previously created files and the image ID issue?

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  4. Anonymous
    2014-05-30T20:12:13+00:00

    The problem is I have to go to where there is WiFi available, and can't do that until Monday.

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