PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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Anonymous

2014-07-08T21:58:28+00:00

Thanks for your note Danielle. The issue happens for me within the same session, and can happen when I leave the laptop on overnight. I insert images both from file and by copy and pasting from other MS files.

The issue happened again this morning. I am at the stage where I will install an earlier version of PP, or move to a different platform. PP is one of my main tools and with this issue it is more than utterly useless, it is destructive.

Can someone tell me if there will be a resolution to this issue soon.
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Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator

2014-07-02T14:32:18+00:00

How is the user inserting the images, exactly?

That may have some bearing on the issue.

"unplugged my laptop" ... From the power source or also from a wired network connection? Could moving to the front room have caused a wireless network connection to go unconnected?
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Anonymous

2014-07-02T12:48:47+00:00

I currently have a similar issue with build 15.0.4623.1003. All images in my .pptx documents randomly disappear at the same time while editing and are replaced with a statement 'This image cannot currently be displayed'. To restore the images I have to revert to an auto-saved version. Does this problem persist for anyone else?

HI --

My post was updated about a week ago, the user has 'all' of the latest MS updates and is still having the same issue.

Below is the email I received from them this morning concerning this issue

Subject: Power Point Ugh!

So it is taking on a mind of its own. I found some of the old images put them in the power point, and they were fine. I unplugged my laptop took it to the front room and they were gone with the same error message. Essentially, I am unable to use images in slides which is a drag. Let me know what we can do. I’m not interested in retrieving old images just in being able to use them going forward.

Thanks Sharon, I know you must be busy.
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Anonymous

2014-07-02T06:53:31+00:00

I currently have a similar issue with build 15.0.4623.1003. All images in my .pptx documents randomly disappear at the same time while editing and are replaced with a statement 'This image cannot currently be displayed'. To restore the images I have to revert to an auto-saved version. Does this problem persist for anyone else?
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