PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-12-06T12:14:27+00:00

    I know that they think they solved BUT it is not solved. I was one an early one to expericen and log with tech assistance as my Office 2013 was new. I still have this happen. I save my docs with name including the time every 30 mins. So I create my own backups.

    If all of a sudden you cannot save, save as a different name. That save difficulty is your clue that it is about to happen.  When you go back to your orig doc, hopefully your images will be there. Or the new name one. Do not push it!  And remember the clue. 

    Also happens when connecting to a projector. Don't know what that is all about. Close it out without saving. Open it up. Do not push it. . And always have a presentation on a stick as well if you are going to use someone's projector. (Though closing without saving) and reopening once connects works. I now do not open te presentation until I am connected and that seems to help. Unnerving!

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  2. Anonymous
    2014-12-06T08:45:13+00:00

    You should be aware that the update cannot cure existing presentations only (hopefully) prevent it happening again.

    You might also check the build number we saw a recent PC that seemed to be set to auto update but the build had not updated. In that case a full online repair helped.

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  3. Anonymous
    2014-12-06T01:31:21+00:00

    Not the answer, since my computer receives updates automatically, there is no update missing.  My saved version of my extensive 175 page presentation with literally a thousand images all say the same on errors.

    I guess I will need to change platforms to another operating system other than windows.

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  4. Anonymous
    2014-11-08T00:38:38+00:00

    Dan -

    Is there another way to get this update ie Hotfix? If I try to attempt to update with Microsoft Update, it says everything is up to date. 

    thank you,

    Ed

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