PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2015-02-12T16:56:24+00:00

    I've been reading the responses to this thread, and I thought I'd shoot down some theories that have been thrown out there:

    This has nothing to do with Office365.  We use Home and Business 2013, and we experienced this same issue.

    This has nothing to do with Windows 8.  We are still on Windows 7 Pro 64 bit, and we lost our images.

    It has nothing to do with the cloud.  This happened to a user that has no cloud accounts of any kind.

    It has to be a problem with Powerpoint's code.

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  2. Anonymous
    2015-02-12T16:33:35+00:00

    Hi Dan,

    I also have this issue after upgrading to Office 2013. I applied all updates using Microsoft Update, but the problem persists. I'm using PowerPoint 2013 (15.0.4673.1000) MSO (15.0.4693.1001) 32-bit.

    Please help,

    Juan

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  3. Anonymous
    2015-02-09T01:27:44+00:00

    You're correct  I just checked a copy I have on an external hard drive and all the picture are there I've only lost the pictures in the PowerPoint version that I have saved to Cloud storage and the desktop. My old files were created in Windows 7 ( I am seriously thinking about ditching W8.1) and downloading W7 back on my new laptop. Also PowerPoint 2007 not this version.  So the plan is to not save anything to my desktop or cloud storage.  Thank you William

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  4. Anonymous
    2015-02-09T01:13:28+00:00

    What do you mean click 2 run?  I don't know where to go to do that and what is the correct build number?  I have bought a new laptop which has W8.1 on it and I  am having the same problem - I just downloaded heaps of Windows updates I expected the fix to be in those updates. Do I have to upload all my pictures again one at a time?

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