PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2013-09-10T11:18:43+00:00

Also, suggestion is to "Save As," "Save As," "Save As" constantly rather than just saving. Since saving overwrites your old version and I've often had the images disappear upon pressing save...so you want to keep many versions of the file going. A weird thing is that I also tried keeping a PPT on Dropbox and when the image deletion occurs, going to Dropbox online and trying to open an previously saved version from prior to the error - for some reason the older versions also have the image issue after it occurs in the newer version....
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Anonymous

2013-09-10T11:11:47+00:00

Agree - I'm absolutely furious right now!!!!! Just had over 200 images removed in a PPT. MICROSOFT - GIVE US A SOLUTION!!!!
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Anonymous

2013-08-30T18:11:21+00:00

I have a copy of a PPT file before and after the loss of images error. I also have the source files for the images. But I don't know how to get this material to MS. MS help line was no help and said I had to contact a moderator of this thread. So, if the PPT team still needs examples and anyone can provide me a way to get files to them, I can be reached directly at:

******@cfalls-llc.com
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Anonymous

2013-08-30T15:57:38+00:00

I am told that the PPT team is working on a fix. Given that I've seen comments in various sites about this issue since last March, and given how painful it is in terms of severity and lost productivity, I'm really surprised it hasn't gotten more attention and a much quicker fix. Perhaps Microsoft is simply too busy dealing with issues of Windows 8 -- which I hate with a passion, but don't get me started there.
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