PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2013-10-09T21:22:44+00:00

Yup, there is the disclaimer.

I guess in my sarcastic mode, I was thinking of something more explicit like "Beware, PowerPoint 2013 is known to exhibit erratic behavior resulting in hours of lost work for some users"

But that would be too easy.

And if they did that, they could also post a warning that "Office 365 is dangerous to your health. It may stop working at any time. Don't bother calling us, we don't know how to fix it ... " <grin>
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Anonymous

2013-10-09T20:37:04+00:00

In my case the file with the lost images is significantly smaller than the original file (980 Mb vs 292 Mb) so I suspect that the images are actually deleted, not just a lost pointer or xml tag.

Every time I have lost images the file size shrunk accordingly. I did discover that one time an embedded video had been replaced with an image of the embedded video.

Since the images are not longer "Embedded" I would expect the files size to go down accordingly.

MM
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Anonymous

2013-10-09T20:27:47+00:00

Yup, there is the disclaimer.

I guess in my sarcastic mode, I was thinking of something more explicit like "Beware, PowerPoint 2013 is known to exhibit erratic behavior resulting in hours of lost work for some users"
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Anonymous

2013-10-09T20:23:57+00:00

In my case the file with the lost images is significantly smaller than the original file (980 Mb vs 292 Mb) so I suspect that the images are actually deleted, not just a lost pointer or xml tag.
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