PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2014-06-20T16:05:44+00:00

    Note that you're replying to a post that's nearly a year old.  A lot has changed since then; it might be best to follow this thread to the end and check the latest answers.  It seems that the last round of updates have finally solved the problem for most people.

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  2. Anonymous
    2014-06-19T15:49:48+00:00

    Thank you all for your help. I installed the update when it came out, and so far (fingers crossed!) it seems to be working. I had one glitch where it looked like I'd lost everything again, but it seemed to resolve itself, and it's been fine since. I hope this works for everyone going forward!

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  3. Anonymous
    2014-06-18T17:09:32+00:00

    This is welcome news.  It's taken a long time but I appreciate the communication.  I've applied the updates all is good so far.

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  4. Anonymous
    2014-06-18T16:58:19+00:00

    UPDATE:

    I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

    Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

    • Click-2-Run: you should receive the update automatically
    • "Traditional" install: update will be available via Microsoft Update

    The correct build number once the update is installed is:

    • MSI: 15.0.4613.1000
    • C2R: 15.0.4615.1001

    Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

    We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

    Thanks,

    Dan

    We are currently running MS Office MSI Build 15.0.4569.1506, I am still having the issue; I have run the latest updates. 

    MS has 2 patches out there for this 2878315 and 2880464 neither apply to my version.  Help this is extremely frustrating and time consuming.   I work in IT and support over 50 professors that use PP on a daily basis and 'this' issue has become far too frequent and assistance would be greatly appreciated.

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