PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2014-03-26T18:31:41+00:00

Sorry, I don't have answers to your questions.

No, nobody does, but just a few random thoughts.
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Anonymous

2014-03-26T18:16:32+00:00

The only thing that has reliably worked for me is to ALWAYS save each new file as a 97-2003 format. Knock on wood that it doesn't come back. If it does, truly I'll have to drop Office.
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Anonymous

2014-03-26T17:45:10+00:00

I'm sad to report that what had so far been a reliable workaround has failed. I was working on a slide deck that was saved to a directory excluded from Carbonite backup, and WiFi was turned off and no internet connection was in place. In the past, either of those conditions had appeared to be sufficient to avoid the error. This time, both conditions were in place and I got the error anyway.

Has anyone down-rev'd from Office 365 to Office 13 or Office 10 to solve the problem? I think it's time to invest a few hundred dollars in a real solution.

Thanks
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Anonymous

2014-03-26T17:06:53+00:00

I am struggling with this same issue and losing productivity due to rework needed. Has an answer been posted/given?

Is there a fix for this? this is not even funny. ALL of my pptx files are now lost and corrupted and hundreds of hours of rework required to fix and repair these pptx files? this is beyond acceptable - I'm ready to bill microsoft for this and move to other products. so incredibly frustrating. resulting in missed deliverables, project delays etc. any help to fix or resolve this is greatly appreciated.....ugh!!!
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