PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

0 comments

513 additional answers

Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator

2014-03-20T12:32:33+00:00

<g>

I'll keep Anything365 tightly confined to a virtual machine for now.

It's handy for making screenshots of Anything365 dialogs and such.

For real work? Nothing365 on physical machines, thank you very much.
Was this answer helpful?

0 comments No comments
Anonymous

2014-03-20T05:27:28+00:00

Dan, what is the status on this. I just had my entire office move to Office 365 and we do a ton of presentations in PPT, this is killing us. We are moving everything out of our cloud server, saving on our local machines (all brand new Windows 8.1 and some 7 Dell XPS machines) and getting messed up files with the missing images left and right. If we downsave to 97-2003 it does not seem to happen. But with Microsoft pushing cloud, and SaaS like Office 365 downsaving is not a viable option. And with PPT being a core Microsoft product I can't believe this is an ongoing issue. I would think the entire company (or a good chunk) would be fixing this over a weekend and resolving. Please help resolve this!
Was this answer helpful?

0 comments No comments
Anonymous

2014-03-20T05:18:08+00:00

I can turn off Carbonite, but how do I turn off Skydrive, which I didn't want in the first place.
Was this answer helpful?

0 comments No comments
Anonymous

2014-03-19T19:44:37+00:00

LUCKY Rohn has a local install of Office 2013 that has NOT givenhim one day of problems, unlike the 365 tales of woe we try to deal with in the forum. (Yes, I know people also have problems with local installs).

Preference for 365 vs local install is a personal choice, depending in part on personal experience. Steve, you are welcome to 365. I'll hold off on it for a while longer until other people work out the bugs <HUGE GRIN> .
Was this answer helpful?

0 comments No comments