PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Hi Sandy,

It was reassuring to see one of Microsoft's MVP on top of this issue.  We "sort-of" met last year at Ellen's webinar sessions.

I've been getting this same issue for several months. I had some initial pain after I updated to Office 365 where I spent hours on with tech support trying to get those resolved. We finally did but only by reinstalling Windows 7.

Anyway, we talked about this very issue during that sequence of calls and nobody had an answer.

It's been one of the most frustrating experiences with PowerPoint since I started using it many years ago and it continues to be the bane of my existence.  Add it all up and I have lost days of productivity since this nightmare began.

My Graphics card is the Intel(R) HD Graphics 3000

If there's any good that has come out of this is the habit of saving every 5 minutes is becoming the default behavior.

Thanks, and looking forward to a successful resolution to this issue.

Mickey Mills

presentationwow.com

If anyone has a fairly small example of a file with broken images I wouldn't mind seeing it. I know Microsoft will be working on a fix for this problem because it's a serious PITA for professional presenters but I would like to work out a temporary fix while we wait.

Send with a short note to johnATSIGNpptalchemy.co.uk

Thank God for your precious soul, @MichelleLange1967. I am also a highly paid marketing consulting delivering a 103 slide preso to a class tomorrow, and I got the red boxes at 5:40pm. I closed down PPT 2013 , opened old version of file from 2007, and I was able to copy/paste my broken slides with red boxes over to the older version in 2007 and images were magically restored. Phew. This has been the most traumatic computer experience I have had since 1985 -- when in 7th grade I lost hours of transcribed history notes because I didn't save often enough.

I have this problem too. I upgraded to Powerpoint 2013 a month ago and this problem happens with every presentation I work on eventually. Once it starts it keeps happening. I get all the symptoms others have noted: the error message in imported images (mine are usually from Insert Online Pictures) "The image part with the relationship ID rId3 was not found in the file". This seems to happen AFTER I have gotten a File Save error message indicating that the file is (now) in read-only mode and cannot be saved. The read-only mode crops up automagically after saving the file some number of times first. Suddenly I just get that SAVE error message and have to save the file under a new name. Then the old version usually has the image error messages in it - if not right away, then later.

I also sent a perfectly workable copy of one of my PPTs (that did not have this problem - yet) to someone and they wrote back that all of the images in the file were corrupt. This happened this morning so I haven't heard back yet what the exact error message was to confirm whether it is the same message or something new. I also asked him to send me that file back to see if it works from my computer when I open it, or whether it is corrupted for both of us now (maybe it's looking for some file location that it will find on my computer??). This is more than annoying since I'm using this at work and I present most of my PPTs to higher levels of management... AND because it's happening with all my PPT files.

I'll try saving to PPT 1997 format as another person suggested and see if that helps for now. Anything to get out of this state...

[Later - looks like I still get some image corruption problems even when converting to PPT 97-2003 format... maybe if you start the document off in that format to begin with it won't develop the problem]