PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2014-02-25T15:42:40+00:00

    Dan,

    Thanks for the response and the information about sync programs.  Since this was published over a month ago is there an update to the progress on fixing this problem?

    Thanks

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  2. Anonymous
    2014-02-25T04:19:14+00:00

    Michelle, here is a collection of articles on "how to kill skydrive..."

    Hopefully one of them will work for you.

    The great gigs in the Sky(Drive) - Where to Find Skydrive Settings in Win 8.1

    <snip http://www.pcworld.com/article/2043091/deep-inside-windows-8-1s-hidden-new-features.html#tk.nl_win >

    SkyDrive takes on a much bigger role in Windows 8.1, driving Microsoft’s vision of a seamless, cloud-connected world even further.

    In fact, SkyDrive is so vital an underpinning to Windows 8.1 that Microsoft dedicates an entire section to it in the modern-style PC Settings. A vast number of settings now sync and follow you from device to device by default—including modern apps, woohoo! But if you really want to live in the cloud, you’ll need to enable some options buried three or four levels down.

    (Click to enlarge.)

    Open the charm bar, and select Settings > Change PC Settings. From there, open the SkyDrive options and select Files in the left-hand menu bar.

    Here you can acquire the ability to save documents and snapshots from your Camera Roll folder to SkyDrive by default, a downright awesome new option if you want to be able to sit down at virtually any Windows 8 computer and have it feel like your own.

    </snip>


    Win 8.1 Disable Skydrive Integration

    http://4sysops.com/archives/should-you-update-to-windows-8-1/

    <snip> Windows 8.1 offers intense SkyDrive integration, and much of the functionality can now be managed with Group Policy settings. When your organization has no interest in allowing colleagues to store files in the public cloud,

    You can disable the use of SkyDrive by setting the Prevent the usage of SkyDrive for file storage Group Policy setting.

    Also of interest is the **Prevent SkyDrive files from syncing over metered connections setting,**which allows your organization to save money on 3G and 4G subscriptions by reducing the amount of SkyDrive synchronization traffic over those connections. </snip>


    Disable Skydrive in Win8 / Win8.1 GPEDIT.MSC

    http://answers.microsoft.com/en-us/windows/forum/windows8\_1\_pr-files/how-do-i-disable-skydrive-integration-in-win81-or/c28b87cf-2900-4c91-ba4f-8d238b7776da


    Block SkyDrive on Windows 8 Using Group Policy and AppLocker

    http://community.spiceworks.com/how\_to/show/21544-block-skydrive-on-windows-8-using-group-policy-and-applocker

    There’s a group policy you can use to disable SkyDrive integration.

    Here’s how: Run gpedit.msc. Under Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\SkyDrive, enable the Prevent the usage of SkyDrive for file storage policy setting.

    You should see this take effect within a couple of minutes. You won’t be able to access your SkyDrive files from the SkyDrive app. The SkyDrive node will go away from the Explorer left navigation pane. File syncing will stop.

    Edit: If you’re on an ARM device, do this first - Run services.msc, and start the Group Policy Client service.

    IT admins will be able to leverage the same group policy setting and enforce it across a domain. One way they can do this is by using Group Policy Management Console. See this link for more details - http://msdn.microsoft.com/en-us/library/windows/desktop/aa814316(v=vs.85).aspx


    Block Skydrive in win 8

    Press Windows key + I

    Click Change PC Settings

    Click Skydrive

    Click Files

    Under 'Save files by default to Skydrive'

    Drag the knob to the left to turn it off

    You can turn off additional settings under 'Sync Settings'


    Block Skydrive

    http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_storage/remove-skydrive/0347d465-7116-41be-a8ef-cc77b1f8992c

    <snip>

    OK I have spent a reasonable amount of time probing Microsoft’s services. I believe I have discovered most of the infrastructure that supports SkyDrive and I am happy to share the address ranges I have blocked with you.


    I will point out that by blocking these addresses you may break functionality for some apps and other services however; I have found that all of the online functionality for Office (including obtaining new document templates), Skype, Windows Update, Games For Windows Live (soon to be shutdown I might add) is present and available though any time I attempt to access SkyDrive it simply times out and presents me with my local file system.

    Microsoft own a number of address spaces on the public Internet, what follows are the rules I employ to block access to SkyDrive. The rules are outbound so they function from LAN (my network) to WAN (the Internet). It is possible that these can be further refined, but bear in mind addresses are usually sold to corporations as bulk ranges. I can not confirm if XBox services are affected since I do not own an XBox. I have also spaced out the ruleset to improve readability.

    Intfirewall.officenet.xxxxx.com outbound Firewall SkyDrive ruleset

    Address/Address Range

    64.4.37.93  Block Immediately (Log enabled)

    65.54.191.10 - 65.54.191.200  Block ALL Immediately (Log enabled)

    65.54.224.1 - 65.54.224.254  Block ALL Immediately (Log enabled)

    65.52.244.1 - 65.52.244.254  Block ALL Immediately (Log enabled)

    65.52.245.1 - 65.52.245.254  Block ALL Immediately (Log enabled)

    65.52.209.1 - 65.52.209.254  Block ALL Immediately (Log enabled)

    65.52.168.1 - 65.52.168.254  Block ALL Immediately (Log enabled)

    65.55.195.100 - 65.55.195.254  Block ALL Immediately (Log enabled)

    157.55.56.10 - 157.55.56.254  Block ALL Immediately (Log enabled)

    157.55.246.1 - 157.55.246.254  Block ALL Immediately (Log enabled)

    157.56.29.100 - 157.56.29.254  Block ALL Immediately (Log enabled)

    157.56.108.1 - 157.56.108.254  Block ALL Immediately (Log enabled)

    157.56.107.1 - 157.56.107.254  Block ALL Immediately (Log enabled)

    207.46.0.100 - 207.46.0.254  Block ALL Immediately (Log enabled)

    That is as far as I have found so far but the net result on any tested Windows 8 machine is a timeout. Bear in mind that if you are in a different country there is a strong probability that you may need to implement additional or different address(es)/address blocks.

    Finally Microsoft own many publicly routable address spaces. To bypass a block all they need to do is repoint d.docs.live.net to a different address, additionally such methods as outlined above will probably become unworkable when ipv6 finally goes live due to the sheer volume of possible addresses.

    </snip>


    2013 07 05- How to Disable SkyDrive Integration in Windows 8.1 Preview

    http://news.softpedia.com/news/How-to-Disable-SkyDrive-Integration-in-Windows-8-1-Preview-365867.shtml GPEDIT.MSC


    Technet discussion - block Skydrive

    http://social.technet.microsoft.com/Forums/office/en-US/0e840d9d-c8c0-4e0b-8620-7e9adc3b4d8d/it-is-possible-to-disable-skydrive-right


    Hotfix to Remove “SkyDrive Pro” Option from Context Menu Added by Microsoft Office 2013

    http://www.askvg.com/download-hotfix-to-remove-skydrive-pro-option-from-context-menu-added-by-microsoft-office-2013/


    How to Disable SkyDrive in Office 2013

    http://www.safesystems.com/blog/2013/07/how-to-disable-skydrive-in-office-2013/

    Jamie Davis, VP, Education, Product Management, and Quality Control | Safe Systems

    Office 2013 is Microsoft’s first big push into integrating Office applications and Office files into “the cloud.”  As such, there are a few options you might want to be aware of to ensure you maintain the same file management settings you’ve been using in the past.

    By default, Office 2013 applications ask if you want to save any document to the SkyDrive as the first option. SkyDrive is Microsoft’s cloud storage solution, and opens up new opportunities for collaboration, sharing documents, and accessing needed files from anywhere. Saving files to the cloud BY DEFAULT also opens up a new can of worms for security-minded businesses; by allowing your employees to do this on each machine now means that, at a minimum, you have to perform additional vendor management. If you’re forced to perform that vendor management after your employees are already saving documents to the SkyDrive, is the tail wagging the dog? The best thing to do is to have a proactive discussion about cloud storage and put a policy in place stating the financial institution’s stance.

    If your institution has decided not to use SkyDrive or cloud storage options in general, then the first place to address this is at the firewall. Speak with your firewall vendor about what options you have to block access to SkyDrive and other cloud storage options, such as Dropbox.

    Remember: Office 2013 actually offers each user the option to save to the Sky Drive by default; however, if you prefer to eliminate this option, then there are a couple of ways to disable SkyDrive. At the most basic level, you can disable it on a machine-by-machine basis when you install Office. You can also remove this functionality across a large set of devices via the Group Policy Editor.

    Remove Sky Drive as default Save option in Word:

    When choosing to save a document in Office 2013, it does not open up the “Save as” dialog box but instead opens a screen where you can decide whether you want to save the file on the local hard drive or on your SkyDrive. This may provide the user with more options than your security policies allow. To correct this, open Word and follow the changes below. Making this change in Word should adjust the behavior of all Office 2013 products (Excel, Power Point, Outlook, etc). Here are the steps:

    While this is a relatively quick and painless process on an individual machine, it can become a hassle if you plan to implement Office 2013 across a large number of workstations. In these cases you may wish to use group policy to enforce a configuration. If you have used group policy before, the settings are pretty easy; however, if you have never used group policy before, then please have your IT provider perform these changes. Making changes to group policy without an understanding of how it works could lead to no change taking place or could even cause a disruptive network event.

    Disabling SkyDrive by using the Group Policy Editor

    To begin, open the Group Policy Editor on your domain controller. If you do not see the settings below, then you will need to download the latest ADM files from Microsoft for Office 2013.

    1. The settings can be found under User Configuration > Administrative Templates > Microsoft Office 2013 > Miscellaneous.
    2. Select the  Block signing into Office” option in the list of settings.
    3. In the Properties window, click “Enable” and select the option “None Allowed.”

    Using SkyDrive or Office 2013 and SkyDrive are legitimate choices.  But it should just be a choice youchoose, not adopted by default.  With more applications taking advantage of cloud based technologies, this is just one of many applications that will presume access to cloud based storage or products is acceptable for all.  Before upgrading any software, read the update or release notes and when possible, install it on your machine first.  And lastly, keep these two points in mind when installing software going forward:  1) It’s always easier to add features later than to remove them after the fact.  2) It’s easier to make decisions about what is acceptable and what isn’t if the institution has well defined policies.


    Default to local drive vs Skydrive for Home / Individual Users

    http://www.guidingtech.com/14146/disable-save-to-skydrive-office-2013/


    http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/0e840d9d-c8c0-4e0b-8620-7e9adc3b4d8d - this article describes another registry hack, but it appears to break sharepoint access

    Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\UseOnlineContent

    • Press Windows key + I
    • Click Change PC Settings
    • Click Skydrive
    • Click Files

    • Under ‘Save files by default to Skydrive’
    • Drag the knob to the left to turn it off

    Did eliminate most of the problems by going to “Settings” / “Change PC Settings” / SkyDrive” and disabling (OFF) everything on all 4 of the pages.

    Note: for group Policy you have to be running Win 8/8.1 Pro or Enterprise (if you only have “regular” Win 8/8.1 skip this tip!)

    There’s a group policy you can use to disable SkyDrive integration.

    Here’s how: Run gpedit.msc. Under Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\SkyDrive, enable the Prevent the usage of SkyDrive for file storage policy setting.

    NOTE: gpedit.msc has been removed with the 8.1 update. Now What???

    It seems indeed only to be included in Win8 Pro.

    You should see this take effect within a couple of minutes. You won’t be able to access your SkyDrive files from the SkyDrive app. The SkyDrive node will go away from the Explorer left navigation pane. File syncing will stop.

    Edit: If you’re on an ARM device, do this first - Run services.msc, and start the Group Policy Client service.


    **How to Disable SkyDrive Integration in Windows 8.1**

    http://www.howtogeek.com/167058/how-to-disable-skydrive-integration-in-windows-8.1/

    Cloud storage services are constantly vying for attention, and the inclusion of SkyDrive in Windows 8.1 is indicative of the importance Microsoft places on it. But not everyone is so enamored with the service and would rather that it wasn’t so hard-baked into the OS. Using Group Policy Editor or the Registry Editor, it can be disabled.

    It is slightly strange — and annoying — to find that there is no easy, built-in way to disable SkyDrive integration. This means that right from the word go you will see a SkyDrive folder in Explorer with no obvious way to remove it.


    If you want to get rid of SkyDrive entirely, you can use Group Policy to remove it. This will get rid of it from everywhere on the system though, including the Metro apps.

    Launch Group Policy Editor by pressing the Windows key and R simultaneously, typing gpedit.msc and hitting Enter.

    Beneath the Local Computer Policy section, navigate to Computer Configuration\Administrative Templates\Windows Components\SkyDrive and then double click the entry labeled Prevent the usage of SkyDrive for file storage to the right.

    Select Enabled and then click OK.

    The change will take immediate effect and you’ll see that the SkyDrive icon disappears from Explorer straight away.


    If you just want to remove SkyDrive from the side panel, you can use the registry editor to remove the library that provides that feature.

    Press the Windows key and R at the same type, type regedit and press Enter. You then need to navigate to HKEY_CLASSES_ROOT\CLSID\ {8E74D236-7F35-4720-B138-1FED0B85EA75}\ShellFolder.

    Before you can proceed, you will have to take ownership of this registry key, and when this is done you can make the necessary changes.

    Double click the Attribute key and change its value to 0.

    Should you ever feel the need to reverse the changes and reinstate SkyDrive, you can do so by either disabling the setting in Group Policy Editor, or editing the registry key again, this time changing its value back to the default of f080004d.


    Change Win. PC Settings:

    1. Hold down the windows button and press "I"
    2. Click "Change PC Settings" (at the bottom)
    3. Click "Skydrive"
    4. Click "File Storage" (defaults to this anyway)
    5. Change the switch under "Save documents to Skydrive by default" to off...

    Problem solved!.... and hopefully stays solved!!


    How to Enable or Disable SkyDrive Integration in Windows 8.1 and Windows RT 8.1

    http://www.eightforums.com/tutorials/29426-skydrive-integration-windows-8-1-enable-disable.html

    Option 1 has been confirmed to work with “regular” Win8 (not Pro or Enterprise) which does NOT include GPedit.

    Option 1 Registry Hack Disable Skydrive

    Windows Registry Editor Version 5.00

    ; Created by: Shawn Brink

    ; http://www.eightforums.com

    ; Tutorial: http://www.eightforums.com/tutorials/29426-skydrive-integration-windows-8-1-enable-disable.html

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Skydrive]

    “DisableFileSync”=dword:00000001

    Option 1 Registry Hack Enable Skydrive

    Windows Registry Editor Version 5.00

    ; Created by: Shawn Brink

    ; http://www.eightforums.com

    ; Tutorial: http://www.eightforums.com/tutorials/29426-skydrive-integration-windows-8-1-enable-disable.html

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Skydrive]

    “DisableFileSync”=-

    Related Tutorials


    Options #3 & #4 in this link may do what you are looking for, 5 Tips to Customize “File Save” / “File Open” Page in Microsoft Office 2013 Applications - Remove SkyDrive Option from File Open and Save Pages

    http://www.askvg.com/5-tips-to-customize-file-save-page-in-microsoft-office-applications/


    http://www.techrepublic.com/blog/10-things/10-plus-things-that-are-missing-from-excel-2013/



    SkyDrive Pro is a new name for Microsoft SharePoint Blank workbook when launching

    When you launch earlier versions of Excel, it displays a blank workbook. Excel 2013 displays the start screen instead. You can disable this new default, as follows:

    1. Click the File tab and choose Options.
    2. Choose General in the left pane.
    3. In the Start Up Options section, uncheck the Show The Start Screen When This application Starts option.
    4. Click OK.

    The next time you launch Excel 2013, it will bypass the start screen and open a blank workbook.


    File Open

    In older versions, you can display the File Open dialog by clicking the File tab and choosing Open or choosing Open from the QAT. Both routes in Excel 2013 display the Backstage View, which some users will appreciate. But users wanting to open files quickly will be annoyed. You can bypass the Backstage View as follows:

    1. Click the File tab and then choose Options.
    2. Choose Save in the left pane.
    3. Check the Don’t Show The Backstage When Opening Or Saving Files option.
    4. Click OK.

    2013 08 27- Microsoft Updates SkyDrive Pro with 25 GB of Storage (from 7GB per user), Better Sharing, and More

    http://winsupersite.com/office-365/microsoft-updates-skydrive-pro-25-gb-storage-better-sharing-and-more****

    • From 7 GB per user to 25 GB per user
    • Purchase additional SkyDrive Pro storage (urchase increases in increments, up to 50 GB or 100 G)
    • File versioning
    • Recycle Bin retention - bumped from 30 to 90 days
    • New Shared with Me view

    (Side story that needs to be written: A huge chunk of that storage space was used up by the SkyDrive Pro Recycle Bin, which is ill-understood, hard to find, and almost impossible to clear out. More on that soon.)


    What is “SkyDrive Pro” Option and How to Activate it or Remove it from Context Menu After Installing Microsoft Office 2013?

    http://www.askvg.com/what-is-skydrive-pro-option-and-how-to-remove-it-from-context-menu-after-installing-microsoft-office-2013/


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  3. Anonymous
    2014-02-25T03:20:53+00:00

    Hi Dan,

    I'm glad to hear the PPT team at MicroSoft is on it. I was one of the original people who started this thread. I've been frustrated by this problem since I got my new Windows 8 laptop and Office 2013 software last April. I've watched people try this and that, or try to tie the behavior to this or that and absolutely none of it applies to me. I don't use any sort of cloud based storage, though the Office applications always seem to try to get me to save things in "OneDrive" -- which I never use. I really don't know enough about it to understand if that's something set on my laptop or set up by the office applications. It was just there in Windows 8 and I don't know how to make it go away or shut it off. If you can explain how I get rid of it, I can see if the problem still persists. I can tell you right now I can get ppts to fail every few minutes. My only "solution" has been to start each new presentation by saving it in 97-2003 format. It seems to work ok then.  Also, I don't have any back-up software that automatically runs anything, though I use Webroot and Norton Antivirus for virus protection. I'm open to advice or trying things or sending in environment information or whatever. It is such a horrible problem, I'd like to be able to help get to a solution.

    Michelle

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  4. Anonymous
    2014-02-24T19:30:27+00:00

    Hey folks -

    My name is Dan and I'm a Senior Lead Program Manager on the PowerPoint product team.

    Thanks for all the hard work on debugging this issue - I just wanted to confirm once and for all that we ARE aware of it and are working on a solution.

    As near as we can tell the problem is caused (as MickeyMillsdiscovered) by any software that happens to pro-actively sync the location where you're saving your Office document. Usually software that does this is set up to monitor a given directory (or set of directories) and automatically copy anything that changes off to another location (either in the cloud or on another disk/machine). It may also occur as a result of anti-virus software (which can also take "locks" on files while they're scanned).

    Depending on how the sync software is written it will often try to do this as soon as it detects a change to any existing file in its "watched" directories - even if that file is still in use. Knowing this, the best workaround we can suggest (again, as MickeyMillsand several others pointed out) is to either A) store your working documents in a location that is NOT pro-actively synced, or B) pause syncing while you're working on the documents (e.g. schedule backup overnight).

    We know this workflow isn't ideal - especially for those of you using cloud-storage sync clients (e.g. DropBox, Google Drive, etc) so we're still doing our best to come up with a solution that doesn't require you to change how you work.

    So just to recap - if you're seeing this problem please check your machine for the following:

    • Cloud-storage sync clients (e.g. DropBox, Google Drive, etc)
    • Backup software (e.g. Genie Pro, Synology Replicator, etc)

    Try disabling the sync behavior (or exiting the client) while you're working on the document and see if you still experience the save issue.

    If you continue to experience the issue after trying those steps, please post back here with as much detail as possible.

    As several MVPs have mentioned we (the product team) definitely care about issues like this and are working hard to address them.

    Dan

    UPDATE: Please make sure you install the December Cumulative Updateas it contains a few fixes for this issue.

    Hi Dan,

    Thanks for the response. I have just lost a PPT deck that I had been working on for a month. I have been adding slides and saving it daily, and everything was fine until today. I did the final save before a meeting, and in the meeting I was shocked to see all the images were gone!! "the image part with relationship ID ...was not found in the file."

    I work at MS, and I feel very disappointed that we are making a productivity suite that essentially is suppose to be the industry leader, and yet it is totally GARBAGE! If I was on this team, I wouldn't SLEEP until I could fix it! I am seriously considering switching to Evernote or GDocs, they might be lacking features, but they surely wouldn't F up like this!!

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