PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

Was this answer helpful?

200+ people found this answer helpful.
0 comments

513 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-02-17T16:42:02+00:00

    One thing I did notice is that on my old laptop, the problem seemed more likely to occur when the CPU or memory utilization was high. In fact, as long as I waited till the CPU or Memory utilization dropped back to 50% or less the problem never occurred.

    This reminds me that I to saw greater occurrence of the issue when memory utilization was high. I started playing close attention to memory and used a utility to clear standby memory as needed.

    I had the same experience.  For awhile, at first, I attributed the whole problem to memory and/or CPU utilization as it seemed worse when those were high. Later when we came upon the Carbonite (and other backup) culprit, I forgot about the memory issue but it may still have been a factor.

    With regards to those who have gone to Win8, I salute and respect you.  As a rule, I don't migrate anything until my Fortune 500 clients with big IT departments go there on a broad scale. So I'm not touching Win8 until they do, which looks to be no time soon.

    Funny story... I did, once, violate my policy.  I moved to Office365 without the big-client precedent because the pricing was so attractive and my need was immediate.  A year later, here I am monitoring this forum about the mysterious PowerPoint issue which has yet to be solved. 

    Hmm, maybe it's not so funny after all...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-02-17T16:06:13+00:00

    One thing I did notice is that on my old laptop, the problem seemed more likely to occur when the CPU or memory utilization was high. In fact, as long as I waited till the CPU or Memory utilization dropped back to 50% or less the problem never occurred.

    Hope this helps.

    This reminds me that I to saw greater occurrence of the issue when memory utilization was high. I started playing close attention to memory and used a utility to clear standby memory as needed.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-02-17T15:39:06+00:00

    I just saw someone post that they had purchased a new computer with Windows 8 and the problem stopped. I too purchased a new Laptop with Windows 8.1 and the error has stopped occurring also. 

    One thing I did notice is that on my old laptop, the problem seemed more likely to occur when the CPU or memory utilization was high. In fact, as long as I waited till the CPU or Memory utilization dropped back to 50% or less the problem never occurred.

    Hope this helps.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-02-17T15:29:54+00:00

    I don't know if this really means anything to anyone other than the Microsoft engineers chasing this issue.

    I haven't seen this issue at all since upgrading to Windows 8.0 on a new computer the first week of November 2013.

    I changed my backup software but still use Dropbox extensively.

    Mickey Mills

    www.presentationwow.com

    Was this answer helpful?

    0 comments