PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2014-02-03T05:03:11+00:00

I am also having the same problem. I did what you suggested and nothing has helped! The images that were still there a while ago are now gone!!!
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Anonymous

2014-02-01T16:47:12+00:00

Hi,

We also have this issue with a PowerPoint template that's stored on a file server that I linked so we can use the template directly from PowerPoint.

When we use that template and then save the document somewhere else the pictures disappear.

Does that also counts as a "sync" it's not really because It's just a template?

This happens even if the computer is online or offline. Because when I use a template it should copy the pictures to the locally saved file? and not get them from the template on the network?

Kind Regards,

Noiden
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Anonymous

2014-02-01T16:27:55+00:00

Sure - just install KB2837661http://support.microsoft.com/kb/2837661/which is the PowerPoint-related update.

Dan - no success on installing KB2837661. I tried both the 32 and the 64 bit version (wasn't sure whether this refers to operating system or MS Office itself). In both cases I receive the message "There are no products affected by this package installed on this system."

Would I be able to prevent data corruption of ppt files by preventing Powerpoint from saving to SkyDrive?
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Anonymous

2014-01-30T01:58:33+00:00

Sure - just install KB2837661http://support.microsoft.com/kb/2837661/which is the PowerPoint-related update.
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