PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-12-27T04:12:57+00:00

    MICROSOFT ARE YOU THERE!?!?!?! 

    Is there a solution available?!

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  2. Anonymous
    2013-12-17T23:31:16+00:00

    Just adding my voice - same issue, not using Carbonite or Genie - we do have an HP backup system called Connected Backup and I do same everything on Dropbox (since I work from multiple PCs)

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  3. Anonymous
    2013-12-17T16:39:00+00:00

    I am missing 2 of 15 photos. anyone have a solution yet or what? I tried a couple different things but still no luck.

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  4. Anonymous
    2013-12-10T20:42:52+00:00

    Well, I had this happen again today after three weeks with no issues. I have dumped Carbonite in favor of Crash Plan, but that did not seem to permanently solve the issue.

    I realized what was happening when I sent to save my file and got the error message about saving . I had just finished a rather complicated graph and at first I was afraid I would lose all that work. I tend to save often when working and generally after each slide is completed, but had not saved while making the changes to this one slide.

    I grouped and copied everything on the slide, and then closed my open PowerPoint files. When I tried to re-open the file I had been working on, several slides came up with red X's in place of the copy. I closed the previous presentation and opened a new blank presentation, applied a template and pasted the saved material onto a new slide, then saved that one slide. I then closed PowerPoint, and re-opened the file I had been working on. Sure enough it came up Ok, except the changes I had made on the one slide were not there. I opened the one slide I'd saved, then cut and pasted it into my previous presentation, and saved it. Saved fine.

    I am not able to re-create this issue - it is too sporadic and inconsistent.

    Microsoft needs to fix this!!

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