PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-12-10T19:27:37+00:00

    Also having the same problem. Windows 8.1, office 2013. File was somehow made read only, saved with a different name and all pictures were gone. File is on a "cloudstation" drive, which is synced to my synology NAS.

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  2. Anonymous
    2013-12-10T12:03:16+00:00

    This is a very serious bug in PowerPoint, I have lost several pages of my work because of this.

    Saving as PPT instead seem to help.

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  3. Anonymous
    2013-12-06T10:47:05+00:00

    Ok - everyone DO THIS!!!! **USE PPT files for now only.  It is the only thing that works.**You can just do it to start.  

    .

    The answer for me was disabling Carbonite during work hours as someone else here has suggested. Saving as ppt vs pptx was one of the first things I tried and it made no improvement in my case.

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  4. Anonymous
    2013-12-06T09:56:48+00:00

    Multiple Users were having this issue in our environment. They were also using Carbonite backups. After troubleshooting for a while we were able to determine that Carbonite was set up to sync/backup all day long which was causing files to be read only at random times when the Carbonite user was accessing them to sync/backup. Then with PowerPoint 2013 built in save function, it was trying to save the file randomly and would get error that the file was In use please save as a different name. Which in the end caused the corrupt PowerPoint and red x's everywhere.

    How we Resolved:

    We went into the settings of the Carbonite Backup Manager, set the system to not backup at all during the hours of 8:00am - 5:00pm which would be when the user is working. So anytime after or before the set time, it would backup and sync without issue. Since was have set this up like that, we have not heard of the issue again.

    Let me know if this helps anyone.

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